FAQs

Orders, Deliveries & Returns

Can I ship to...?

How do I track my order?

You can track your order by signing into your account and searching your order number 48 hours after it is placed. You can also track your order here.

Can I return or exchange an item?

If you are not completely satisfied with your purchase, please contact us to return or exchange your item(s) within 30 days of the delivery date. Items must be in as-new condition. Delivery fees are non-refundable. Upon return, your item will be inspected and exchanges, credits, or refunds will be issued for the purchase price. Design Element reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client. Exclusions include: items that have been altered or mishandled, items with custom work or painting at time of sale, special order items not listed in our catalog or site, and items that have been installed or show signs of installation. If an installed item is defective, please contact Customer Service for assistance. Other exclusions may apply.

How can I cancel my order?

To change or cancel your order, contact Customer Service at cs@designelementusa.com. Because we make every effort to ship products quickly, once the shipping process begins, changes or cancellations may not be possible.

Can I cancel my order after it has shipped?

Cancellation may be possible, but the customer will be responsible for return shipping costs.

Can I ship to a PO Box?

No, we require a physical shipping address.

Can I ship to an APO/FPO?

Yes, military addresses are accepted.

Can I ship internationally?

Unfortunately, we do not ship internationally. Shipping is limited to the continental U.S.

What are your shipping times?

• West Coast: 3–5 business days.

• Southwest & Midwest: 5–7 business days.

• East Coast: 7–10 business days.

Times may vary based on circumstances beyond our control.

What shipping options are available?

Products

Do you offer white glove / inside delivery?

Inside delivery, white glove, and additional delivery options are available upon request however these options are paid for by the customer.

Am I able to change my shipping address?

Yes—after shipping, changes are possible but may incur a fee (varies by carrier).

Can I delay the shipment of my order?

Yes—call 1‑888‑487‑4488 (Mon–Fri, 8:30–5:30) via Customer Service to schedule.

Why is the tracking not moving?

Tracking may take up to 48 hours to show activity after shipping.

My item shows “delivered” but I didn’t receive it—what now?

Please reach out to customer service at cs@designelementusa.com. We will contact the carrier to get the issue resolved ASAP

What if my delivery is missed, or the carrier loses my shipment?

Please reach out to customer service at cs@designelementusa.com. We will contact the carrier to get the issue resolved ASAP

Technical support

How do I change my mailing address or email address?

Please visit the My Account section of our website to update your personal information.

How do I remove myself from your mailing list?

Please email cs@designelementusa.com. Please allow 2-4 weeks to be effective.

What if I need help with installation?

You can find How-To-Guides for installation and assembly here.

Where can I find details on Product specs?

You can find product specs in each product page or here.

How do I attach the vanity to the wall?

We do not provide parts or instructions on attaching our vanities to your wall as they are meant to be free standing.

What type of adhesive to use for mounting sinks?

Please use construction grade adhesive that is specifically for stone such SA Loctite PL-530.

Do you sell backsplashes/side splashes?

Backsplashes are not sold separately, but replacements can be provided if within warranty. We do not provide sidesplashes.

Are faucets/drains included with the vanities?

No—they are not included.

Can I purchase different handles than the ones that come with the vanity?

Yes—handles are changeable.

Do you offer material or color Samples?

Not at this time.

Where is all the hardware located for my vanity?

The hardware comes attached to the vanity doors and drawers.

Do I need to seal my top? (Marble and Quartz)

Marble: Yes, Quartz: No. Please find our general Care & Maintenance guide here as well as your product specific guides here.

Can you recommend a cleaner for my marble top?

♦ Weiman products granite and stone cleaner

♦ Method daily granite and stone cleaner

♦ Weiman products quartz clean and protect

♦ Method wood for good daily wood cleaner.

Can I remove the countertop from my vanity to move it into the house?

If the top is not already glued down, then yes. If the top came glued down then we DO NOT advise that you attempt to remove the top as you may damage the vanity.

What does the warranty cover?

The 1‑year limited manufacturer warranty covers part replacement for failures during normal residential use. Our full warranty policy can be found here.

Credit & Payments

Showroom

What payment methods are available?

All major credit cards are accepted.

How is tax estimated for my order?

Taxes are estimated based on the laws and regulations of the state or province indicated in the shipping address. Each state / province has different laws regarding the taxation of merchandise, freight and handling.

Do you have a showroom?

Yes, we have a showroom. Book your appointment to visit us now!

I live near your showroom; can I pick up my order?

Yes! Please call us at 888.487.4488 M-F 8:30-5:30 to arrange for pickup at one of our local showrooms.

Sales

Online Security

What programs do you offer for businesses or interior designers?

We provide dedicated sales and services to interior designers, home developers, hotel, and business gift buyers. Learn mor e

Which retailers sell Design Element products?

Our products are offered through a number of different retailers like Home Depot, Lowes, Wayfair, Overstock, and other online retailers.

Do you have Map pricing?

We do not current have or enforce any type of map pricing.

When I submit credit card information online is it secure?

Yes, Design Element uses sophisticated encryption and authentication tools to protect your credit card information. Every page in the ordering process that requests credit card information uses secure encryption. However, no system is 100% risk-free. We recommend signing out and closing your browser after completing your visit, especially on shared or public computers.

Will Design Element share my information with other companies?

No. We only communicate with you if you opt in. We do not share your information with outside companies. Requests to update or correct your information may take 2–4 weeks.

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